The Drive to High IQ in British Telecommunications plc (BT): Deploying Information Quality Tools in a Federated Business

This paper outlines a successful approach to introducing best of breed information quality management tools across a large, federated enterprise. It demonstrates how a small, business led project team with minimal funding and resource can make a significant contribution to corporate goals by putting information quality & integrity firmly onto the enterprise change agenda. The paper outlines the background of the project, its aims, progress to date, future planned work and suggests learning points that may be of value to other practitioners embarking on a similar Information Quality improvement journey.